Can the mannequin feel passion.. or can it only assume a passionate pose..?


Professional Summary


Technical professional with 16+ years of combined experience in IT management, IT Security, IT project management, and business systems/data analysis, development and support. Responsible for (but not limited to) cyber security/pen testing (black/white box), ethical hacking, vulnerability audits, managing data center support teams for 3 supply chain distribution centers, implementing and supporting business systems to include automation, intranet and extranet web portals, network, telecom, security and server/virtual server infrastructure implementations.




IT Project Management




Total Hrs

Total Cost/Budget

data reporting




$            166,000.00

business system




$          222,116.40





$            93,324.10





$            212,745.00





$    11,630,000.00

web dev




$               5,700.00





$            68,263.00





$            62,559.86





$                            -  

management system




$            14,000.00





$         12,460,709.26






Professional Services

·          SDLC, PMBOK, AGILE Kanban methodologies

·          ISO9000 certified, CGMP certified

·          Root-cause analysis

·        SSAE 16, HIPAA, SOX, DEA, FDA regulatory audit compliance

·        Team leadership, building, morale building, associate development

·          Cross-departmental communication

·          Strategic planning and involvement

·          Mind-mapping, process flows

·         IT Finance (cost-benefit analysis, ROI, forecasting, trending, procurement, asset management, LCM), Business Needs Assessments)

·          HP Service Manager (ticketing), Clarity

Web Programming

·        WordPress, HTML, DHTML, XHTML, .NET, XML, VB, SQL, Javascript, Rackspace Hosting, AABACO, ADA Compliance, IDI Web Accessibility Checker

·        VisualBasic Studio, XMLSpy

·        Flash (Adobe, Swishmax, Swift3d)


·          MS Server 2016, 2012, 2008

·          MS SQL Server 2000, 2005, 2008




·        BBelARc BelManage, PDQDeploy, Tenable Nessus, WatchGuard, Barracuda, GFI Languard, GRC

  AVG, McAfee (Data Loss Prevention, Endpoint Encryption, Orchestrator, EUSB, Anti-virus, Vulnerability Threat Manager)

·           Microsoft Forefront Threat Mgmt Gateway 2010, SCCM

·           Bluecoat (K9 internet filtering)

·           Cisco Ironport (email spam filtering)

Disaster Recovery, Failover, Redundancy planning/integration

Database/Data Analystics and Reporting

·          MS SQL Server, SQL, AQT

·          Business Objects, Crystal Reports, InfoView

·          KPI indicators, Performance metrics


·         ShoreTel/Avaya IP phones, Business Communication Manager, Call Pilot, configuration, administration

·          Blackberry, iPhone, Motorola, Samsung smart devices

·         Vendor relations (AT&T, Unified Technologies, Shared Technologies, Avaya, Windstream, ATT, VZW)


·          Networks: LAN, WLAN, VLAN

·        Routers: Cisco 2000/3000 series (CL IOS), Netgear, Linksys

·        Switches: Adtran, Cisco Catalyst 2000/3000/4000/5000 series (IOS, AOS)

·        WANscaler: Citrix, SCOM admin tool

·        Protocols: TCP/IP, FTP/Telnet, etc.

·        Functions: static/dynamic, domain hosting, QOS, subnetting, etc.

·        Software: ActiveDirectory 2005/2008, MazuSolarwinds, Packet Tracer, Netstumbler

·          CCNA in progress


·          Microsoft Office Suite 2016, 2008, 2010 (Office, SharepointVizio)

·          Adobe (Photoshop, Acrobat, Captivate)

·          Document Management: HQMS, Salesforce

·          Vegas Studio, Wondershare, Pinnacle, WordPress

·          AutoCAD Lite

Supply Chain

·          MHE Controls (RTI/SDI/WCS/BMH)

·          SICK scanners, SOPAS software

·          A-frame, conveyance (HK_Systems)

TMS (Pitney Bowes, HK_Systems, UPS ConnectShip, UPS WorldShip, FedEx Ship Manager)

·          WMS/ERP (HK_Systems, BAAN LN, ASW)




Doctorate of Philosophy in Information Technology, 2019

University of the Cumberlands  Williamsburg, KY

GPA Pending

Master of Science in Managing Information Technology, 2011

Sullivan University  Louisville, KY

3.58 GPA

Graduated Cum Laude’


Bachelor of Science in Information Technology, 2009

University of Phoenix  Louisville, KY

3.65 GPA


Associate of Applied Science in Criminal Justice, 1999

CNM/TVI  Albuquerque, NM

3.28 GPA


Work History


Information Technology Manager/Director, May 2013 to Current

Name Withheld  Louisville, KY

Designated CyberSecurity Specialist

Reorganized IT Department into more centralized, formal, consistent, document and analytic-concentric department.

Managed low-to-high level projects with consistent completion dates and on-or-below budget targets, including network FIOS integration, core business systems budget/purchase/implementation, server upgrades/virtualized environments, company-wide telecom upgrades, security improvement upgrades, and formalized documentation enhancements.

Work with Chief Operations Officer/Chief Information Officer during internal and external compliance/security audits and examinations (Federal/State). Since assuming position, we have consistently scored a 1 on the CAMELS (IT examination portion) rating.

Further formalized and enhanced IT metrics (accomplishments, performance indicators).

Made consistent vendor relations and cost-cutting procurement initiatives to cut annual IT expenses by 5% to 10% to include more streamlined telecommunication/printer/scanner support services/maintenance agreements.

Proactive approach toward changing technology trends (e.g. cloud services, Internet of Things, CyberSecurity threats, and risk management).

Conducted and formalized internal and client-side (3rd party client banks) security vulnerability and penetration testing processes and tools.

Modernized/simplified data backup/restoration environment to include moving away from antiquated media.

Worked with telecom vendor in various technology improvement projects such as phasing-out copper lines and antiquated bonded T1 circuits, moving toward fiber optics, instead.


Information Technology Supervisor/Manager, June 2007 to April 2013

AmericourceBergen Specialty Group, Fortune 500 $80b Revenue Pharmaceutical Company – Louisville, KY

·        Managed local data center that supports 3 distribution centers for ABSG Specialty Group which consisted of over 200 end users consistently meeting service level of acceptance (SLA)

Reorganized IT Department into more centralized, formal, consistent, document and analytic-concentric department.

·        Hired, trained, and mentored team of support analysts who provided services such as: data analytics, reporting, business systems, hardware, telecom, network, and security implementation and administration

·        Managed 38 technical projects that included:

§        $45k telecom upgrade that resulted in IP telephones and state of-the-art business communication management server

§        $50k Citrix WANscaler network bandwidth implementation that resulted in a 35% reduction in over-all network usage

§        McAfee security suite (electronic policy orchestrator/data loss prevention/end user encryption) implementation that resulted in to-standard increase in network security and deployment of ease-of-use deployment consoles

§        $1.2m conveyor sortation automation implementations in distribution center resulting in increased throughput by 65%

·        Initiated procurement vendor relations and service level agreements that cut service costs by $18k annually and started asset/disposal management/life cycle management Go Green processes

·        Spear-headed automation support solutions initiative that educated local teams on current and upcoming systems and material handling changes (e.g. knowledge transfer sessions on SICK scanners, SOPAS software, and warehouse controls systems) that resulted in cross-functional automation support team

·        Helped coordinate disaster recovery and business continuity programs with Compliance and IT Governance departments resulting in company-wide compliance and internal audit passing

·         Developed innovative and interactive end user tools that included an intranet web portal, SharePoint portal, SKU cubing environment, TEST and DEVELOPMENT environments, and digital training environments


Process Assurance Supervisor, Technology, August 2001 to June 2007

Electronic Arts, Fortune 500, $140b Revenue Video Gaming Company – Louisville, KY

·        Created and managed Process Assurance Department to act as a go-between IT and 8 other departments in 1 distribution center with 120 end users; department helped reinforce best practices, conduct end user systems training, reporting and analytics, and SQL queries. 2 Business Systems Analyst direct reports; 7 dotted-line reports.

·        Managed 14 technical projects that included $4.5m automation system (increasing throughput by 75%) and $120k transportation management system upgrade, $0k internally developed DEV and TEST server environments; $100k Harrington Quality Management System for document management needs

·        Deployed Test and Dev servers for WMS environment and created business acceptance/ user acceptance testing programs that involved Operations end users and encouraged over-all business participation in system roll-outs

·        Developed intranet and extranet web portals that included: distribution center intranet web portal, Supplier Receiving Module (SRM), Preferred Supplier Program (PSP), and Harrington Quality Management System (HQMS) – results included enhanced supplier, vendor relations and communication with the distribution center departments

·        Developed interactive learning management systems (LMS/HRMS) that removed all paper-based training documents and traditional video training tools, increasing newhire-to-floor turntime by 2 days


Certifications/Professional Training


Certified Ethical Hacker 2016

SBS Institute Louisville, KY


Executive Leadership of Cybersecurity 2016

Louisville, KY


Federal Bureau of Investigation  2015

Bankers Conference Louisville, KY


Tenable Nessus Certified Auditor 2014

Tenable Louisville, KY


ISO9000 2012

ABSG  Louisville, KY


CGMP, 2012

ABSG – Louisville, KY


Foundations of Management, 2011

ABSG – Frisco, TX


SHRM Learning System, 2006

Bellarmine University – Louisville, KY


CompTIA Network+, 2005

University of Louisville – Louisville, KY




Values Award Nominee 2011, 2009

AmerisourceBergen Specialty Group


Customer Satisfaction Award 2003

Electronic Arts


Rising Star Award 2003

Electronic Arts


Most Inspirational Award 2003

Electronic Arts